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Partiolaiset Case Story: Calling robots helped Finnish Scouts switch to electronic invoicing

Be prepared‘ is the Scout motto: it also applies to the readiness to introduce new technologies such as automatic communication. When MobilePay (A Finnish Mobile Payment Application) offered Partio, the Finnish Scouts organization, the option to switch to paying membership fees electronically, the Rollector.ai automated calling robot helped with the implementation.

Respect for nature is an important part of the scout values. Accordingly, MobilePay’s campaign to introduce electronic invoices suited just right for the Finnish Scouts. As a result, the organisation not only saved a substantial sum by ditching paper invoices, but it also saved paper and nature reserves.

The campaign was implemented on On-time Research Solutions’s (Rollector.ai mother company) mobile communications platform. We designed a short and effective script to clearly instruct the call recipient on how to implement electronic invoicing. Call frequency was based on data previously collected from a similar target group.

MobilePay & Ontime helped us operate in line with Scouts’ core values. We now save significant sums in billing membership fees. I couldn’t be happier with the campaign, it worked out at every level.

Ville Jokinen, Member Management Coordinator, Partio

Less waste, more savings

Professional Finnish voice actress Tiina acted as the voice of the campaign. Her brisk and energetic tone of voice evoked pleasant connotations in the recipients.

The robotic calls were indeed efficient, with 31.6 percent of the members (or their guardians ) reached – wanting to switch from a paper invoice to an electronic one. Considering that the call robot only called a single recipient two times at maximum, the result was excellent.

Sending an electronic invoice is about 85 percent cheaper than sending a traditional paper invoice.

As Partio invoices its members on a regular basis, the organization’s savings are substantial. In addition, the reduced amount of waste paper helps scouts to be more environmentally friendly and protect the climate, which is perfectly in line with the scout’s core values.

It is great that the Scouts introduced a modern payment method to pay one’s invoices and at the same time, they made good for the environment. As a partner, Ontime carried out the automated calling campaign in an exemplary manner and had a good understanding of the needs, practices, and values ​​of both our company and the scouts. The campaign caused a great deal of good to everyone involved

Perttu Kröger, CEO, MobilePay Finland

Once again. On-Time proved that, in addition to technology, the human aspect must always be taken into account in automatic communication: a well-designed message and a voice that appeals to the recipients.

In addition to being able to provide a superior functional and efficient platform for automated communication, our expertise also includes designing effective call messages and finding the right voices. In the case of Partio and MobilePay, these added great value for the customer.

Jon-Erik Talvio, CGO, On-Time/Rollector.ai

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